Processing Customer Refunds

Refunds to customers are processed using the "Refunds" facility located on the Customers main menu.

Screen: Customers Main Menu

Returns are processed separately from refunds. A return records when an item is returned by a customer, or when the item is considered as returned even if the customer did not physically return the item.

The refund is processed when money is actually refunded to a customer or applied to a customers credit account.

A refund can be for returns from multiple sales if required.

The customer credit account balance can be applied to future sales to the customer, or refunded as cash if required at a later date.